Terms and Conditions

Shark Dives at Deep Sea World are offered only under the following Terms & Conditions.

Terms and Conditions of Shark Encounter, Bubblemaker, Shark Dives, Shark Awareness Course, Swim and Stay Package

Deep Sea World reserves the right to cancel, alter or amend any of the times and dates without notice if operational or other circumstances requires us to do so.
Shark Dive sessions run on the following times (please note these are subject to change):
- Shark Encounter - Saturday & Sunday at 11am, 2pm & 4pm.
- Shark Dives - Selected Friday evenings, please call for availability.
- Shark Awareness - Selected Saturdays, please call for availability
- Bubblemaker - Monday, Wednesday & Friday during school holidays and selected Saturday mornings, please call for availability
If Deep Sea World cancels, postpones or alters any of the dive events at any given time the participant accepts that Deep Sea World is not responsible or liable for any external costs. Examples would include travel costs, hotel costs (NB: This list is not exhaustive).
Deep Sea World will only issue Dive Vouchers upon receipt of full payment.
If this is a surprise gift, please be aware that if the diver answers ‘yes’ to one or more of the questions on the PADI medical form, their dive must be authorised by their GP. Without this authorisation the dive will not go ahead.
If the diver fails to appear for the dive without prior notification the dive and all payments will be forfeited. You must contact our bookings team on 01383 411880 if you are unable to attend.
If you are unable to participate on the given day, we will be happy to reschedule your dive provided no less than 14 days notice is given. This 14 day notice will be strictly adhered to. If the diver gives less than 14 days notice then additional booking charges will be incurred.
It is mandatory to complete a PADI medical disclaimer prior to the dive. This is a basic health questionnaire. If the diver answers ‘yes’ to any of the questions on the form, please contact us as the diver will require an additional form to be signed by their GP prior to commencing the dive. Please note – doctors may charge fees for this.
Deep Sea World Dive instructors reserve the right to refuse the medical note, if they feel that the diver is unsuitable to participate and could possibly jeopardise the Health and Safety of themselves and other participants.
Spectators and (if required) kit hire, must be booked and paid for at least seven days prior to the event. Payment can be made by debit or credit card over the phone.
All divers must present their letter of confirmation from our Bookings Department on arrival.
Qualified divers must bring all dive certifications, current and up to date log books, or proof of dives within the last six months. Failure to do so will result in the cancellation of your dive and no refunds will be given.
All damages to hired equipment must be paid for in full.
Qualified divers must have a minimum of one logged dive within the six months prior to the event.
Qualified divers under the age of 16 must have a parent or legal guardian present on the day of the event.
Non-qualified divers or divers wishing to take part in the Shark Encounter experience must be at least 16 years of age and in reasonable health.
All dive experiences are non-refundable, unless the diver is medically unfit to participate. In this case we will send you a medical exemption form to be signed off by a General Practitioner. Upon receipt of medical exemption, Deep Sea World will issue a refund in the form of a cheque (all refunds are minus administration fees). Dive vouchers may be transferred to another person.
Gift vouchers for Shark Encounter, Bubblemaker, Shark Dives, and Shark Awareness are valid for 6 months from the date of purchase. Any extension to the validity period is at the discretion of Deep Sea World and must be authorised prior to the expiry date. Note additional charges will be incurred
Once the pool training and/or briefings have begun, no refunds will be given unless operational issues force Deep Sea World staff to cancel the dive.
PADI and Deep Sea World recommend that you do not fly within 12 hours of your dive.
IMPORTANT – All spectators must be booked and paid for in full at least 7 days prior to the event in order to receive the discounted rate. Any spectators booked after this period will be required to pay the full admission costs and may not be eligible to see the dive event.

If you have any further questions please contact us on 01383 411 880. Our office opening times are Monday-Friday 9am-5pm.

Swim and Stay Package Additional Terms and Conditions

If the diver fails to appear for the dive or hotel without prior notification the dive and all payments will be forfeited. You must contact our bookings team on 01383 411880 if you are unable to attend.
If you are unable to participate in the Shark Encounter Hotel Package on the given dates, we will be happy to reschedule your hotel stay and dive provided no less than 14 days notice is given. This 14 day notice will be strictly adhered to. If the diver gives less than 14 days notice then additional booking charges will be incurred. The hotel portion of the package will become forfeit if notice is received after 1pm the day preceding the first day of your stay.
The hotel reserves the right to hold your credit or debit card details for any charges you may incur during your stay over and above the dinner, bed and breakfast included in the package.